Shipping policy

Return & Refund Policy

Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help.

Please carefully review our return and refund guidelines below:

1. Return Window (14 Days)

  • You have 14 days from the date you receive your order to request a return.

  • For orders delivered in multiple shipments, the 14-day window begins on the date you receive the final item in your order (based on official tracking delivery confirmation).

  • Return requests submitted beyond the 14-day window will not be eligible for return.

2. Return Eligibility

  • To be eligible for a return, items must be in their original condition: unworn, unused, unaltered, undamaged, and complete with all original tags, packaging, and accessories.

3. Non-Returnable / Exceptions

To ensure item quality and exclusivity, the following products cannot be returned or exchanged:

  • Custom or Personalized Items (including custom sizing, custom engraving, made-to-order, or bespoke designs).

  • Final Sale Items (clearance or discounted items marked as non-returnable).

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying all shipping costs associated with returning the item.

  • Original Shipping Fees: Original shipping fees are non-refundable, as this covers a service that has already been rendered.

5. Refund Timeline & Process

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original method of payment within 14 days.

  • Please note: Depending on your financial institution, it may take additional time for the refund to post to your bank or credit card account.

📩 How to Initiate a Return

We have simplified the return process for your convenience. Please follow the steps below:

  1. Visit our Customer Account Portal: Initiate a Return Here

  2. Log in using the email address associated with your order.

  3. Select the order and the specific item(s) you wish to return, then submit your request.

  4. Once your request is approved, our customer service team will provide you with shipping instructions and the return destination address.

Note: Please do not send items back without submitting a return request through your customer account first. Unsolicited returns cannot be processed.

If you have any questions, feel free to contact our support team!