SHIPPING POLICY

Processing Time

Once your payment is confirmed, we usually take 2–6 business days to prepare and pack your order for dispatch from mainland China.

Kindly note that order preparation may take longer during peak shopping periods, public holidays, or other special situations.

Destinations:

We're happy to deliver MAISON LUMIERE to customers around the world. Our international shipping covers most countries and regions—including the United States, Canada, the United Kingdom, the European Union, Australia, Japan, South Korea, Singapore, the United Arab Emirates, and Saudi Arabia—and many more.

Please note that shipping availability may depend on current logistics conditions and local regulations. If you'd like to confirm we can reach your location, just drop us a line at service@maisonlumiere.cn before placing your order, and we'll be glad to help.

Shipping Methods & Fees

Choose from our international shipping options available at checkout:

Standard Shipping: $9.90 | Estimated delivery: 15–30 business days
Express Shipping: $19.90 | Estimated delivery: 7–14 business days

Please note that delivery timelines are estimates only. Actual arrival may be affected by your destination country, customs clearance procedures and local logistics situations.

ending on the destination country, customs clearance, and local logistics conditions.

You may be subject to import fees and duties upon delivery. If you refuse to pay duties, your order may be be destroyed by customs or sent back to us. If we receive your order back, we will have to deduct any shipping, duties and customs processing fees charged to us from your refund.

Total Delivery Time

Your overall delivery timeline combines order processing (2–5 business days) and shipping transit time.

Standard Shipping: Estimated total lead time 17–35 business days。
Express Shipping: Estimated total lead time 9–19 business days.

Shipping Carriers

We partner with carriers including FedEx, UPS, DHL and other logistics providers, selected based on your destination and order details.

We aim to honour the shipping service you choose at checkout. However, we reserve the right to assign the most suitable carrier according to your delivery location and parcel dimensions, to secure reliable and timely shipment.

Tracking Your Order

As soon as your package leaves our warehouse, we will send a shipping confirmation email containing your tracking number. You may monitor your shipment directly on the carrier’s official website:

Kindly double-check that you have selected the matching carrier when looking up your tracking information.

Customs Duties & Taxes

Kindly be aware that all prices shown on our website exclude local import duties, taxes and customs charges.

Based on your country’s import rules, you may need to cover customs duties, import taxes or other related fees when your parcel arrives. These costs fall under the recipient’s responsibility.

We suggest reaching out to your local customs authority to check any potential fees before you place your order.

Delays & Exceptional Circumstances

Delivery timelines can be impacted by circumstances outside our control. This includes customs clearance procedures, local logistics, and unexpected events such as natural disasters or updates to governmental regulations.

Should this occur, we will do our best to support you and share updates on your shipment status.